Reference

Understand Your Rights on marvell77

Our legal terms set out how your account, data and transactions are managed on marvell77 — including how DANA, OVO and GoPay deposits are processed and what governs your access.

Account TermsData & PrivacyDANA, OVO, GoPay ScopeJurisdiction-Dependent AccessContact & Dispute Paths
marvell77 Understand Your Rights on marvell77
POLICY CONTACT PATHS

Reach Us for Legal or Account Questions

If you have a question about how a specific term applies to your account — or need to raise a dispute about a DANA, OVO or GoPay transaction — our support team handles policy queries directly. Describe your concern clearly and include your registered wallet number so we can locate your account record quickly.

Live Chat Reach our support team via the live chat window inside your account dashboard. Available for policy and transaction queries raised by registered account holders.
Email Support Send a written query to our support address for formal legal or account-data requests. Include your registered DANA, OVO or GoPay wallet number in the message.
Account Help Centre The Account Help section inside the lobby covers common policy questions around wallet verification, account suspension and data access requests without needing to contact support.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data — including wallet details for DANA, OVO and GoPay — is stored with encryption and is never shared with unaffiliated third parties for marketing. We retain transaction records for the period required to manage disputes and meet our internal compliance obligations. You can request a copy of the data we hold on your account by contacting support in writing. If you believe any record is inaccurate, raise it through the support email and we will review within a reasonable timeframe.

Encrypted Storage

Account credentials and wallet details are stored using encryption. We do not expose your DANA, OVO or GoPay account numbers to any third-party service outside of payment processing.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Transaction and account records are retained for as long as needed to resolve disputes and fulfil internal obligations. Once the retention period passes, records are deleted from active systems.

Access Requests

To request, correct or remove your personal data, contact support in writing with your registered wallet number. We confirm receipt and respond within a reasonable period.

Frequently Asked Legal and Policy Questions

These are the questions we get most often about account terms, data rights and how our policies apply to players in Indonesia. If your question is not answered here, contact support directly.

Access and eligibility depend on local law in your region. If online wagering is not permitted where you are located, these terms do not override that — you are responsible for confirming local legality before opening an account.

Yes. Contact support in writing and include your registered wallet number. We will confirm receipt and provide the relevant data within a reasonable timeframe after verifying your identity.

Submit your dispute through our support email within thirty days of the transaction date. Include your wallet number and the transaction reference so our team can locate the record and investigate.

We retain transaction and account records for the period required to manage any outstanding disputes or compliance obligations. After that retention period, records are removed from active systems.

Your wallet details are used only for processing deposits and withdrawals. We do not share them with unaffiliated third parties for marketing or any purpose outside the payment flow.

Governing law and dispute resolution jurisdiction are specified in the full terms document available inside your account. Access to the platform is only valid where local law in Indonesia permits it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.