Reference

How marvell77 Handles Your Personal Data

This page explains exactly what personal data marvell77 collects when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay payment details securedNo data sold to third partiesYou control your own recordsContact us to request changes
marvell77 How marvell77 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply consistent data practices across every part of your account — from the moment you register to the point you request deletion. Here is what that looks like in practice across the four areas that matter most.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can adjust cookie preferences in your browser settings at any time without losing your account.

Account Security

Account login uses OTP verification sent to your registered mobile number. We log every login attempt and flag unusual access patterns — for example, a device or location that differs from your usual session in Bandung or elsewhere.

Data Retention

We keep account and transaction records for the period required under applicable Indonesian law. Once that period ends and your account is closed, we delete or anonymise the data that is no longer required.

Requesting Changes

You can request a correction, export, or deletion of your personal data through live chat or email support. We will confirm receipt and complete the request within the timeframe local law sets out.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, there are three ways to get in touch. We aim to acknowledge privacy requests promptly and respond fully within the period required by applicable local law.

Team online

Email Support

Send your privacy request or data-access query to our support email. Include your registered account email so we can locate your record and respond correctly.

Live Chat

Open the live chat widget from your account dashboard. Select the account or privacy topic, describe your request, and a support agent will pick it up directly.

Account Help Centre

The Account Help section inside the platform covers data requests, wallet verification steps, and how to update your registered DANA, OVO, or GoPay details.

Common Questions About Your Privacy at marvell77

These are the questions we hear most often about how your data is handled. Each answer reflects our actual practice — not a generic policy summary.

We collect your name, email, date of birth, and the e-wallet details you use to deposit — DANA, OVO, or GoPay transaction references. We do not store wallet PINs or full credentials.

We do not sell your data. We may share it with payment processors handling your DANA, OVO, or GoPay transactions, and with service providers who operate parts of the platform under confidentiality agreements.

We retain account and transaction records for the period required by applicable Indonesian law. When that period ends and your account is closed, personal data that is no longer needed is deleted or anonymised.

Yes. Send a data-access request through live chat or email support with your registered account email. We will locate your record and provide the relevant data within the legally required timeframe.

Submit a deletion request via live chat or email. We will confirm what data qualifies for deletion under local law, process your request, and notify you once it is complete.

We store transaction references and wallet identifiers to match deposits to your account, but never your full e-wallet credentials or PIN. Payment data is encrypted and access is restricted to authorised systems only.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.